Quadrox GuardNVR Instalační manuál Strana 70

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GuardNVR Installation Manual 70
Version 4.3 Series
The password is not
accepted
Incorrect spelling
o Type the password again
o Pay special attention to capital letters, the
password is case sensitive!
Incorrect keyboard settings
o Type Ctrl-Shift to switch your keyboard settings,
if you have set up multiple keyboard configurations
o Use an appropriate keyboard
7.2.4 Remote connection problems
Problem Possible causes and resolutions
Internet Explorer shows
HTTP error 404 “The
page cannot be found”
IP address or domain name incorrect (spelling mistake)
o Correct the spelling and try again
No physical connection to the GuardNVR
You can test this by performing a ping test
o Check if the network cable of the GuardNVR is
properly connected to the NVR and to the switch, hub or router
o Make sure the switch, hub or router is turned on
and working
o Try to connect the GuardNVR to a different port
on the switch or hub
A 3
rd
party application (e.g. a virus scanner) is preventing
the page from being displayed
o Disable the 3
rd
party software and try again
IIS (Internet Information Service) is not running properly
o Contact Quadrox support
The Welcome screen
appears, but the logon
screen doesn’t
Scripts are blocked
o Disable any script blockers, including script
blocking functionalities of anti-virus software
o Make sure port 1518 is opened.
o Make sure the GuardNVR server is added to the
Trusted Sites list of Internet Explorer.
A message pops up:
“Your security settings
prohibit running ActiveX
controls on this page. As
a result the page may not
display correctly.”
Internet explorer blocks the installation of the ActiveX
component
o Configure Internet Explorer to allow the
installation and execution of signed ActiveX controls
o Add your GuardNVR to the trusted sites list.
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